Days Inn maintenance expert goes above and beyond in position, says GM

Business Upfront

Cliff Robinson has been employed as the Lindsay Days Inn’s maintenance person for more than eight years since the hotel first opened. And Candace Webster, the hotel’s general manager, says Robinson goes above and beyond in his jack-of-all-trades role.

From painting, drywall repairs, plumbing fixes, pool maintenance, operating the grill for staff events and much more, “he is there for the team no matter what.”

Robinson “will even offer to give staff rides home when they don’t have one,” Webster says.

While he may be behind the scenes, Robinson can be heard saying hello to customers and is always willing to lend a hand, no matter the department or the guest’s needs.

“Cliff goes so above and beyond for guests, including changing a spare tire for a guest or shovelling guests out of their parking spots in winter when the buildup is bad,” she says.

Webster says Robinson is “one of the major reasons why our hotel guests always ask if we are brand new,” given how the hotel is maintained.