‘Click & Connect’ for COVID-19 questions through health unit

There is now an easier way to have your questions about COVID-19 answered by your local public health agency.

The Haliburton, Kawartha, Pine Ridge District Health Unit (HKPRDHU) has launched a new response system that better enables residents to submit questions electronically and quickly receive a response.

Called Click & Connect, the system is designed to improve the sharing of information during COVID-19. People can visit www.hkpr.on.ca to submit their COVID-19 questions to HKPRHDU staff. Anyone with commonly asked questions will be provided information and links to additional resources, while those submitting other questions will receive responses directly from HKPRDHU staff.

“We continue to see high volumes of COVID-19 calls and emails coming in from the public, and we know people want the information as quickly as possible,” says Pam Stuckless, director of health promotion with HKPRDHU. “Click & Connect is a safe, secure way for people to reach us. It provides instant links to key COVID-19 topics for easier access, allows people to submit questions with their names or anonymously if they prefer, and helps our staff more quickly respond to people’s questions.”

While people are encouraged to use Click & Connect, they still have the option to phone or email the Health Unit about COVID-19 if they so choose.

Going forward, Stuckless says the Click & Connect system can also be expanded to improve access to other HKPRDHU programs and services. “We’re not there yet, and for now, our goal is to use Click & Connect as a way to improve the flow of COVID-19 information with our community,” she adds.